Retail Returns & Exchanges Policy
At CARRISTON, we want you to love your purchase. If something isn’t quite right, our return process is simple, fair, and customer-friendly.
1. Return Eligibility
You may return eligible retail items under the following conditions:
Items must be unworn, unused, and in original condition
All tags, labels, and packaging must be intact
Returns must be requested within 30 days of receiving your order
Items must be shipped back within 7 days of approval
Returns must include proof of purchase (order confirmation or receipt)
Items Not Eligible for Return
Final sale / clearance items
Customised or personalised items
Items showing signs of wear, use, damage, or missing packaging
2. How to Return an Item
Follow these steps to ensure your return is processed smoothly.
Step 1 — Contact Us
Email: support@shopcarriston.com
Include:
Full name
Order number
Item(s) you wish to return
Reason for return
Allow 24–48 hours for approval and instructions.
Step 2 — Repack Your Item
Return the item in its original packaging (or equivalent quality)
Ensure tags and accessories remain attached
Damaged or incomplete returns may be refused or subject to a reduced refund
Step 3 - Send the Parcel
Customers are responsible for return postage (unless faulty)
We strongly recommend using a tracked and insured service
Keep your tracking number until your return is processed
CARRISTON is not responsible for parcels lost due to untracked shipping.
3. Refunds
Once your return is received and inspected:
Refunds are issued to your original payment method
Refund processing time: 3–7 working days
Your bank or card provider may require extra time to post the refund
Non-Refundable
Original shipping fees
Any upgraded delivery services
4. Exchanges
We are happy to exchange retail items for:
✔ A different size
✔ A different colour
(Same product only)
Exchange Rules
Exchanges ship only after the returned item is received
If the item requested is unavailable, we will issue a refund
Exchanges are free for UK customers
International customers must return the item and place a new order
5. Faulty, Incorrect, or Damaged Items
If your order arrives faulty or incorrect:
Please include:
Order number
Clear photos of the issue
We will replace or refund the item at no cost to you.
6. Holiday Extended Returns (Optional)
If you want this feature added, I can adjust the dates for seasonal shopping periods.
7. Third-Party Purchases
Items purchased from independent retailers or stockists cannot be returned to CARRISTON directly.
Please contact the original store.
8. Contact Us
For all return questions or concerns:
We aim to reply within 6-12 hours.
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