Retail Delivery Policy

Retail Delivery Policy
Order Processing

All retail orders are processed within 1–2 working days after payment.
Orders placed on weekends or public holidays are processed the next working day.

UK Delivery

Free Standard Delivery (2–5 working days)
Enjoy Free UK Delivery on all orders over £40

First Class Delivery: 1–2 working days (£5.99)

FREE Delivery on orders £150+ (Mainland UK only)

Delivery times to Highlands, Islands, and remote areas may be slightly longer.

Europe Delivery

Standard European Delivery: £19.99

Estimated delivery: 2–10 working days

Customs, import duties, and VAT may apply depending on destination

Worldwide Delivery

Standard Worldwide Delivery: £24.99

Estimated delivery: 3–30 working days

Customs delays may occur depending on your region

Tracking

A tracking link will be sent via email once your order has been dispatched.
If a mobile number is provided, SMS updates may also be available.

Missing or Delayed Orders

If your order has not arrived within the expected timeframe:

UK customers: contact us after 2 working days from dispatch

EU customers: contact us after 7 working days

International customers: contact us after 14 working days

Customs & Duties

Retail customers are responsible for any customs charges or import taxes required by their country.

Customer Support

For delivery questions, assistance, or missing orders, contact:
📩 support@shopcarriston.com